Privacy Policy

Contact & enquiry forms

When you submit a contact, callback, or enquiry form, we collect your name, company name, email address, phone number, location, and the message or requirement you provide.

Newsletter subscriptions

When you subscribe to our newsletter, we collect your email address and your consent to receive communications.

Technical & usage data

We may collect standard technical information such as your browser type, IP address, pages visited, and time spent on pages, through hosting and analytics infrastructure. This data is aggregated and not used to identify you personally.

Responding to enquiries

To contact you regarding your product or service enquiry, prepare proposals, schedule site visits, and follow up on requests.

Newsletter communications

To send product updates, security insights, and company announcements to subscribers who have explicitly opted in. You may unsubscribe at any time.

Service delivery & AMC

For existing clients, to manage your annual maintenance contract, schedule service visits, send service reports, and track warranty and support history.

Website improvement

To analyse aggregate usage patterns, identify technical issues, and improve the performance and content of our website.

Where data is stored

Form submissions and newsletter subscriptions are stored in a secured cloud database (MongoDB Atlas) hosted on servers within India or in jurisdictions that provide adequate data protection.

Security measures

We implement industry-standard technical and organisational measures including encrypted connections (HTTPS/TLS), access controls, and restricted database permissions to protect your information from unauthorised access, disclosure, or loss.

Retention

We retain enquiry records for as long as necessary to fulfil the purpose for which they were collected, or as required under applicable Indian law. You may request deletion at any time.

We do not sell your data

Infinoid Secure does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

Service providers

We may share information with carefully selected service providers (such as hosting, database, and email service providers) strictly as necessary to operate this website and deliver our services. These providers are bound by confidentiality obligations.

Legal requirements

We may disclose information if required to do so by law, court order, or in response to a valid request from a government authority under applicable Indian law.

Right to access

You have the right to request a summary of the personal data we hold about you and how it is being processed.

Right to correction

You may request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure

You may request deletion of your personal data. We will fulfil such requests unless we are required by law to retain the data.

Right to withdraw consent

Where processing is based on your consent, you may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to grievance redressal

If you have a grievance regarding our handling of your personal data, you may contact our Grievance Officer (details below). We will acknowledge your complaint within 48 hours and resolve it within 30 days.

Essential cookies

We use cookies that are strictly necessary for the website to function (such as session management and security). These cannot be disabled.

Analytics

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. These tools use cookies and may transmit data to servers outside India. By using this website you consent to this use.

Managing cookies

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of this website.

External websites

This website may contain links to third-party websites (such as brand partner websites or social media platforms). Infinoid Secure is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before submitting any personal data.

Policy changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements under the Digital Personal Data Protection Act 2023 or other applicable law. The date of the latest revision is shown at the top of this page. We encourage you to review this page periodically.